Your FAQ's Answered!

I can't Get Through to a Contact

Your prospects are busy people and connecting to them can take a number of attempts, according to some sources more than 20 dials. To get the most out of EngageIQ you need to be prospecting consistently into the contact data provided.

Our services business is modelled on the following conversion rates. 100 dials = 10 conversations.

We recommend you establish a calling first policy, but two other platforms that you should try if you aren’t connecting over the phone are; email & LinkedIn. Speak to your Customer Success Manager for more information about how to leverage those platforms.

How is the intelligence generated?

Our team who provide SDR services make approximately 20,000 calls a week into IT & Business Decision Makers & Influencers in the UK, Nordics & APAC market.

From these conversations we generate an idea of the kind of initiatives these organisations are considering, the technology they use, the purchasing cycles they are in, the best time of the day to connect with them and their contact information.

Our research team then take this intelligence, confirm it, and present it back to your sales people.

You should expect everything from engaged contacts who are open to speak about the technology you are taking to market all the way through to fully qualified projects.

Where can I leave feedback and how detailed should it be?

You can leave feedback in a couple of ways. A simple thumbs up or down is helpful for us to monitor the quality of information we provide, but if you have a moment to provide more detailed feedback this will help us to continue to refine the service.

Please note this feedback is designed to focus on data accuracy, but a few customers use it to store notes.

How do I know new intelligence has been added?

You will be notified over email when more prospects have been added into the platform for your team to get stuck into.

How do I know who is best to call?

On every contact tile there is an indicator of how engaged that prospect is to a cold call. Use this as your guide, but make sure you get to everyone and don’t just focused on the most engaged.

Once you have clicked through to a prospect’s contact information there is a clock displayed that indicates what section of the day that person is most likely to pick up the phone. The combination of these things should always give you an idea of where to focus, but there is no harm in trying everyone at some point across the day.

Who else has access to this data?

EngageIQ provide a non-exclusive service, so depending on the parameters they are interested in you would be competing with other customers of ours who have access to this data. Your Customer Success Manager will be able to give you more specific insight on this topic.

How can I transfer this data to my CRM?

Whilst our most successful customers prospect direct from EngageIQ and give their team access, we understand you want to be able to put information in your CRM.

There is functionality to Export a CSV file on the home page, if you can’t find it speak to your Customer Success Manager.

I haven’t received all my points yet.

We will be farming this intelligence over the entire length of our relationship, so expect more to filter in over time. If you need an increased run-rate or volume of intelligence then there might be an accelerated plan that is more suitable. Your Customer Success Manager will be happy to discuss this with you.

How do I know what points I have contacted? What stages are they at?

The intelligence you haven’t yet engaged with will appear at the top of the home page when you login.

On every company page, if you scroll down you can favourite that intelligence so it will appear in the Favourites Tab. We recommend you do this once you have started to make positive in-roads so you can find this company easily when you log in.

Outside of that we are working hard to help you to better organise the intelligence you have been given access to.

When was this data generated?

It is very rare that new information that appears in the platform was generated more than 48 hours ago.

How did you get in touch with this contact?

In the large majority of situations, we will have connected with a prospect by cold calling them. This may have been by calling their company line and being connected via the switchboard, or by using their direct dial or a mobile number.

How old is the intel? How long does it take to get to me?

It is very rare that new information that appears in the platform was generated more than 48 hours ago.

The data looks different (historical data v points)

Our objective is to focus 80% of your prospecting time on the 20% of organisations who are most likely to meet around, engage with and in the long run potentially buy your product, solution or service.

You should expect everything from engaged contacts who are open to speak about the technology you are taking to market all the way through to fully qualified projects.